Frequently Asked Questions (FAQ)

About Our Brand

What is Tricia Private Sale?

Tricia Private Sale is a modern beauty brand dedicated to providing high-quality cosmetic products designed to enhance natural beauty. Our mission is to combine luxury, simplicity, and effectiveness to help our customers feel confident and beautiful every day.

What makes your brand different?

Our brand is proudly founded by a Congolese-American woman and deeply inspired by the beauty, culture, and vibrancy of the Democratic Republic of Congo. We blend cultural heritage with modern beauty innovation to create products that celebrate confidence, individuality, and self-expression.

 

Our inspiration comes from the rich colors, elegance, and bold spirit of Congolese culture. Each product is designed to enhance natural beauty while honoring diversity and inclusivity. As a woman-owned brand with African roots, we aim to bring a fresh and authentic perspective to the beauty industry where culture, luxury, and creativity meet.

More than just cosmetics, our brand represents a story: a bridge between African heritage and modern global beauty.

Our mission is simple: to empower everyone to feel beautiful, confident, and proud of who they are.

Products

Are your products suitable for all skin types?

Most of our products are suitable for a wide range of skin types. However, we recommend performing a patch test before using any new cosmetic product, especially if you have sensitive skin.

Are your products cruelty-free?

Yes. We are proud to offer products that are cruelty-free and never tested on animals.

How should I store my cosmetic products?

For best results, store your products in a cool, dry place away from direct sunlight. Proper storage helps maintain the product’s quality and longevity.

How long do cosmetic products last?

Most cosmetic products typically last 6–12 months after opening. You can also check the product packaging for the recommended usage period.

Orders

How do I place an order?

You can place an order directly through our website by selecting your desired products and completing the checkout process securely.

Can I modify or cancel my order?

Orders are processed quickly. If you need to modify or cancel your order, please contact us as soon as possible after placing it.

Shipping

Do you ship internationally?

Yes, we offer international shipping to many countries around the world,but additional charge may be added depending on the foreign country.

How long does shipping take?

Estimated delivery times:

  • United States: 3–7 business days
  • International: 7–14 business days

Shipping times may vary depending on your location and carrier.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Returns & Refunds

What is your return policy?

Due to hygiene and safety reasons, cosmetic products cannot be returned once opened or used.

What if my product arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order, and our team will assist you with a solution.

Brand Ambassador Program

Do you offer a brand ambassador program?

Yes! We offer a Brand Ambassador Program for individuals who love beauty and want to represent our brand.

Ambassadors enjoy:

  • Exclusive discounts
  • Special promotions
  • Opportunities to collaborate with our brand

To learn more, contact us or follow our social media pages.

Contact Us

If you have any questions or need assistance, please contact us.

 

Email: [email protected]

Follow us:

Instagram: @triciaprivatesale

TikTok: @triciaprivatesale

Our team typically responds within 24–48 hours.